Terms & Disclaimers

Last updated: June 26, 2025

Not Medical Advice

Sympa is not a medical service. It does not diagnose, treat, or prevent any disease. The platform is designed to help users reflect on their personal experiences, notice patterns, and explore data-driven insights. Any content or suggestions provided through Sympa—whether from Luma, genetic analysis, lab reflection tools, or user input—are for informational and exploratory purposes only.

Nothing within Sympa should be interpreted as medical advice, and no aspect of the platform is intended to replace clinical judgment or professional healthcare. Always consult a qualified healthcare provider before making any medical decisions, including changes to medications, supplements, or care plans.

Use at Your Own Risk

By using Sympa, you agree to take full responsibility for how you interpret and apply any patterns or suggestions it surfaces. Sympa offers possibilities to consider—not directives to follow. Your health is unique, and no general pattern can substitute for individualized medical care.

Genetic and Lab Data

Any genome or lab data processed through Sympa is considered self-submitted personal information, not a medical record. Sympa does not provide clinical-grade interpretation of genetic or laboratory data. Its analysis is exploratory and intended to support user-led reflection only.

Age Limits

You must be at least 18 years old to use Sympa directly. Guardians or caregivers 18 or older can use this on behalf of someone else.

Privacy

Sympa respects your privacy and takes reasonable measures to protect your data. Please see our Privacy Policy for more information on how we handle personal information, including lab and genome files.

US Storage

Servers and data are located in the United States.

Trailblazer Participation

Trailblazers are early participants in Sympa's development process. Their involvement does not imply endorsement or medical supervision. Any benefits provided—such as whole genome sequencing—are exploratory tools and not for clinical use.

Changes to Terms

We may update these disclaimers and terms of use from time to time. Continued use of the platform after any update constitutes acceptance of the revised terms.

If you have questions about these terms, please contact us.